Reference

Terms and Conditions That Govern Your Account

These terms set out the rules that apply when you open and use an exchmarket account, including how deposits via UPI, Paytm, and PhonePe are handled, what you…

Applies to all India accountsUPI, Paytm, PhonePe coveredEnglish — en-INSubject to local lawEffective on account opening

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What These Terms Cover and Who They Apply To

exchmarket Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on exchmarket.bid, you confirm that you have read, understood, and accepted every clause in this document. These terms apply to all activities conducted through your account — browsing the lobby, funding your wallet via UPI, Paytm, or PhonePe, placing wagers on Live

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Blackjack, Three Card Poker, Football Strike, or any other product we carry, and withdrawing funds back to your registered payment instrument. Eligibility to hold an account depends on the laws of the jurisdiction where you are located; it is your responsibility to verify that accessing exchmarket
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is permitted under local law. We reserve the right to update these terms, and we will notify you of material changes via the registered email on your account before those changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms raises a question or you need written clarification before proceeding, our support team is available through three direct channels.

POLICY PRACTICES

How exchmarket Handles Your Account Under These Terms

Beyond the legal text, here is how we put these terms into practice — from how we store your data to how you can request changes to your account details.

Data Retention

We retain account records, transaction logs covering UPI, Paytm, and PhonePe deposits and withdrawals, and wager history for the period required under applicable law. You may request a summary of retained data via email at any time.

Cookie Policy

exchmarket uses session and analytics cookies to maintain your login state and measure page performance. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality on exchmarket.bid.

Account Security

You are responsible for keeping your login credentials private. We use encrypted connections across all account pages and require identity verification before processing withdrawal requests to your UPI handle or linked Paytm account.

Account Changes

To update your registered name, phone number, or linked PhonePe or UPI details, submit a request via live chat or email with supporting identity documents. Changes take effect after our verification team approves the submission.

Dispute Resolution

If you believe a wager outcome, withdrawal calculation, or account action was applied incorrectly under these terms, raise a formal dispute via email within 30 days of the relevant transaction. Our team will issue a written response within 7 business days.

Account Closure

You may request account closure at any time by contacting support. Outstanding balances must be withdrawn to your verified payment instrument before closure is finalised. Accounts with open wagers will be settled before the closure request is processed.

Frequently Asked Questions About Our Terms

These answers address the clauses that India account holders ask about most often. If your question is not covered here, our live chat team can walk you through the relevant section of the full terms document.

Eligibility to hold an exchmarket account depends on the laws of your specific location. It is your responsibility to confirm that access is permitted under the local law applicable where you reside before opening or continuing to use the account.

No. The terms bind the individual who registers the account. One account per person is permitted, and the registered holder must be the one making deposits via UPI, Paytm, or PhonePe and placing wagers on the platform.

We send a notification to your registered email address before any material change to these terms takes effect. Continued use of your account after the effective date of an update constitutes acceptance of the revised terms.

We retain transaction records and identity documents for the period required by applicable law even after account closure. You may submit a data access request via email, and we will provide a summary of the records held against your account.

Formal disputes submitted by email are acknowledged within 48 hours and receive a substantive written response within 7 business days. Complex cases involving multiple transactions may take up to 14 business days for full resolution.

Yes. These terms prohibit use of automated tools, third-party software acting on your account, or any attempt to manipulate game outcomes. Violations may result in account suspension and forfeiture of balances pending investigation.

Visit the Help Centre at exchmarket.bid/help to download the current PDF version. The download is available without logging in, so you can review the full document before deciding to open an account.

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

How exchmarket Handles Your Account Under These Terms

Data Retention

Cookie Policy

Account Security

Account Changes

Dispute Resolution

Account Closure

Frequently Asked Questions About Our Terms

01 Do these terms apply differently depending on which Indian state I am in?

02 Can I accept these terms on behalf of someone else?

03 How will I know if the terms have been updated?

04 What happens to my data if I close my account?

05 How long does exchmarket take to respond to a formal dispute?

06 Are there any activities that are restricted under these terms even if my location permits access?

07 How do I request a copy of these terms in a downloadable format?

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