Reference

Our Terms, Your Rights at exchmarket

exchmarket operates under a defined legal framework that governs your account, your data, and your access to our platform where local law permits.

Jurisdiction-Aware AccessAccount Ownership RulesData Retention PolicyDispute Resolution PathContact Rights Reserved

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How exchmarket Applies Its Legal Terms in India

exchmarket Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to exchmarket is subject to the laws applicable in your region within India. We do not extend services where local regulation prohibits it, and it is your responsibility to confirm that your use of the platform is lawful in your jurisdiction. Our terms are written

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in plain language so you understand exactly what you agree to when you open an account. Payments made via UPI, Paytm, and PhonePe are processed under the same terms as all financial transactions on the platform — each transaction is logged, verifiable, and subject to our
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standard withdrawal verification process. We update these terms when regulation changes, and we notify account holders of material updates before they take effect. Continued use after a notified update constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Policy and Terms Questions

If you have questions about your rights under our terms, a specific clause, or how a policy change affects your account, our support team can direct…

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

We apply defined standards across data storage, cookie use, and account access so you know what we hold, why we hold it, and how to request changes.

Data We Collect

We collect account registration details, transaction records from UPI, Paytm and PhonePe, session data, and device identifiers. We do not sell this data to third parties or use it for purposes outside platform operation.

Cookie Policy

Cookies on exchmarket are used for session management, fraud detection, and improving site performance. You can adjust non-essential cookie preferences in your browser settings at any time without affecting core account functionality.

Data Retention Period

Account data is retained for as long as your account is active and for a defined period after closure, as required by applicable financial regulations in India. We do not retain data beyond the statutory period.

Account Security Measures

All accounts are protected by encrypted login, two-step verification options, and session timeout controls. Suspicious login attempts from unrecognised devices trigger an automatic hold pending identity confirmation.

Who to Contact for Data Requests

To request a copy of your data, amend incorrect details, or ask for account data deletion, contact our data team via the written correspondence channel in your account settings. We process verified requests within 14 working days.

How to Request Changes

Changes to personal details held on your account require identity verification before they are applied. Submit your request through the account settings panel or via the formal written notice channel — we confirm all changes by email once processed.

Frequently Asked Questions on exchmarket Policy

Below are the questions we receive most often about our terms, account rights, data handling, and how to raise a dispute. If your question is not answered here, reach us through the channels listed in the contact section above.

Access depends on local law in your state. We make the platform available where local regulation permits it. You are responsible for confirming that your use is lawful in your specific region before opening an account.

We hold your registration details, transaction history including UPI, Paytm and PhonePe records, login session logs, and device data. You can request a full data export by contacting our data team in writing.

Submit a written data deletion request through the formal correspondence channel in your account settings. We verify your identity first, then process the deletion within 14 working days and confirm by email once complete.

We notify account holders of material changes before they take effect. Continued use of the platform after the effective date of an update means you have accepted the revised terms. You may close your account before the update takes effect if you do not accept the new terms.

Contact support within 30 days of the transaction date and provide the UTR or transaction reference. We investigate and respond within 5 business days. Unresolved disputes can be escalated to the formal written notice channel for compliance review.

We do not sell account data or share it for commercial purposes outside the platform. Data is shared only with payment processors like UPI, Paytm and PhonePe to complete transactions, and with regulatory bodies when legally required to do so.

Go to account settings and submit a change request, or use the formal written notice channel. Identity verification is required before any change is applied. Confirmed changes are sent to your registered email address once processed.

Our Terms, Your Rights at exchmarket

Reach Us on Policy and Terms Questions

How We Handle Data, Cookies and Account Security

Data We Collect

Cookie Policy

Data Retention Period

Account Security Measures

Who to Contact for Data Requests

How to Request Changes

Frequently Asked Questions on exchmarket Policy

01 Can I access exchmarket legally from my state in India?

02 What data does exchmarket hold about my account?

03 How do I request deletion of my account data?

04 What happens to my terms if exchmarket updates its policy?

05 How do I raise a dispute about a UPI or Paytm transaction?

06 Does exchmarket share my data with third parties?

07 How do I correct incorrect personal details on my account?

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