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How exchmarket Handles Your Personal Data

Your privacy is not a formality at exchmarket — it shapes how we collect, store, and use every piece of information tied to your account.

Data collected only as neededUPI, Paytm, PhonePe transaction privacyYour right to access your dataAccount deletion on requestIndia-specific jurisdiction coverage
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exchmarket How exchmarket Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccuracies, or submit a deletion request, our support team is available around…

Email Privacy Desk Send your data-access or deletion request to our dedicated privacy email.
Live Chat Support Open the live chat window from any page on exchmarket to speak directly with…
In-Account Request Form Log into your exchmarket account, navigate to Settings, and use the Privacy Request form…
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Protecting your account data is an operational commitment, not just a policy statement. From the moment you register to the point you request deletion, we apply consistent technical and procedural controls to…

Encrypted Data Storage

All personal data stored on our servers is encrypted at rest using AES-256. Your password is hashed and salted — we never store it in readable form, and our support team cannot retrieve it on your behalf.

Cookie Controls

We use functional and analytics cookies to keep your session active and measure which pages load correctly. You can review and withdraw cookie consent at any time through the cookie preference panel in your account settings.

UPI and Paytm Transaction Privacy

Payment references from UPI, Paytm, and PhonePe are stored only to reconcile your deposit and withdrawal records. We do not store full card numbers or wallet PINs — those remain within your payment provider's infrastructure.

Account Security Alerts

Whenever a new device logs into your account or a password change is requested, we send an immediate notification to your registered email or phone number so you can act if the activity was not yours.

Data Retention Schedule

We keep account activity logs for as long as your account is active and for the period required by applicable financial regulations after closure. Logs beyond that window are permanently deleted from our servers on a rolling schedule.

Right to Request Changes

You may request a full export of your personal data, ask us to correct any inaccurate detail, or submit a closure-and-deletion request at any time. We process all such requests within 14 working days of receiving adequate verification from you.

Frequently Asked Questions About Our Privacy Policy

Below are the questions we receive most often about how exchmarket collects, stores, and shares your data. If your question is not covered here, our support team is reachable through live chat or the privacy request form in your account settings.

We collect your name, email address, phone number, date of birth, and the device information tied to your session. For payment processing, we also receive transaction reference numbers from UPI, Paytm, and PhonePe but not your full wallet credentials.

We do not sell your data or share it with advertisers. Data may be shared with payment processors like UPI partners and regulated financial intermediaries solely to complete your transactions and comply with applicable legal obligations in your jurisdiction.

Log into your account, go to Settings, and submit a Data Export request. Alternatively, email our privacy desk. We will compile and send your data in a readable format within 14 working days of verifying your identity.

Yes. Submit a deletion request via the in-account Privacy Request form or by emailing our privacy desk. We will remove your personal data within the statutory period, retaining only what financial regulations require us to keep for a defined period.

We use functional cookies to keep your session active and analytics cookies to monitor platform performance. You can withdraw consent for non-essential cookies at any time through the cookie preference panel in your account settings.

Only transaction reference numbers and amounts are stored on our side to reconcile your deposit and withdrawal history. We never store wallet PINs, full account numbers, or authentication tokens — those stay within your payment provider's own secure environment.

When your account is closed, we delete personal profile data from active systems. Transaction and compliance records are retained for the minimum period required by applicable financial law in your jurisdiction, after which they are permanently removed.

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